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iOS

 How to get application log

 To extract an application log, please follow the steps below:

  1. Connect your device to PC.
  2. Open iTunes to synchronize data. If you don't have iTunes installed on your computer, click here to download an installer for the latest version.
  3. Open the device tab and select a File Sharing option.
  4. Then select a Form.com / Key Survey application from the list of Apps in the middle pane.

  5. Drag the LogOffline.log file from the right pane to the desktop.

Please refer to the screenshot below:



Once done, please email the file to support@worldapp.com  or upload it here: https://app.form.com/f/1139415/a495/

 How to get a crash log

To extract a crash log from your device, please follow the instructions below:

If you have iOS 10.3 or later:

  • Go to Settings > Privacy, scroll down and tap Analytics. Then tap Share iPhone Analytics.

  • Tap Analytics Data to find the necessary log for the crashed application. The logs will be named in the following format: <ApplicationName><DateTime><DeviceName>.
  • Select the log, and copy its entire text.
  • Paste copied log text to an e-mail and send it to support@worldapp.com.

If you have iOS 8, 9, iOS 10 to iOS 10.2:

  • Go to Settings > Privacy > Diagnostics & Usage and select Automatically Send or Don't Send.
  • Tap Diagnostics&Usage Data to find the necessary log for the crashed application.
  • Select the log, copy its entire text to an e-mail and send it to support@worldapp.com.

Alternatively, you may locate crash logs on your PC.

 Click here for more details:

 A device that is synced with iTunes stores its crash logs on the machine. Depending on the OS, here are the locations where you can find crash logs:

Operating System

Location

Mac OS X:

~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>

Windows XP

C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

Windows Vista or 7

C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

When you experience a Mobile App crash, you can sync your device with iTunes, go to one of the above locations (depending on your OS), download the crash logs and email them to support@worldapp.com.

Android

 How to get logs from Android OS
  1. To get the Form.com mobile application's log files you need a files explorer application installed on your Android device. Use Play Market to select an application (ES File Explorer, for instance) and download it to your device.
  2. Launch the application and open Internal storage of your device:



  3. Find the Android folder and open it:


  4. Open the Data folder and find the com.form.offline folder:


  5. Tap on the Cache folder to open it:


  6. Scroll to the bottom of a screen, find the LogOffline.log file, select it and send to support@worldapp.com:

OR

  1. Connect the device to a computer. Don't forget to select the files transfer mode on the device so that computer can access the data on it. 
  2. Open the Internal storage of the connected device on your computer and locate the Android folder.
  3. Log file of the Form.com application can be found here: Computer\[DEVICE NAME]\Internal storage\Android\data\com.form.offline\cache\LogOffline.log


    This instruction does not apply to native Android beta Form.com mobile application.

Windows

 How to get logs for Windows Desktop App

Logs for the Form.com Desktop App are stored in the WorldAPPDesktop folder, which can be accessed by the following path:

C:\Users\<USERNAME>\AppData\Roaming\WorldAPPDesktop

There you may find the Logs Subfolder, or retrieve the LogOffline.log by going to:

C:\Users\<USERNAME>\AppData\Roaming\WorldAPPDesktop\fs\Temp\LogOffline.log


 



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