With all the reasons given today for enterprises to jump onto the SaaS bandwagon, there are equally as many on the side of self-hosted installations. Form.com provides its customers the ability to select whichever hosting method makes sense for them.
Installation – installing application on the client servers.
Prepare the installation package.
Prepare the installation instructions (if hosted on client premises).
Provide guidance and support during installation (live support, phone, go-to-meeting).
Maintenance – updating the application after the new release.
Prepare update files (patch).
Prepare update instructions (if hosted on client premises).
Consulting – providing advice and guidance needed to get best results.
Advise software and hardware configuration to meet specific /unique customer requirements.
Advise on DB server configuration to work with KS application.
Advise on optimal network and firewall configuration.
Flexibility (choose software hardware platform etc.).
Application fits into existent software/hardware environment.