It is possible to view and modify all of the necessary information and your account status from the My Account page.
To access My account page, log in to your account and click My account link on the top of the page:
There are three tabs available to access from this page:
My account
Account Name By default your account name is the email address you entered while signing up and it can be changed from our side only. Please contact our Support Team to request this change if necessary.
Name, Company Name, Email Address, Phone You can view the information you entered into the corresponding fields while signing up.
Survey credits available Total amount of available credits
Credits available until The date when your subscription will be expired is indicated here.
Respondents total Here is given the total amount of respondents who completed your surveys.
Credits used by all surveys Here is given the total amount of credits that you have used working with all your surveys.
Credits needed to view remaining surveys Shows the amount of credits that should be available for viewing remaining surveys.
File storage space Shows usage of the provided space.
It is also possible to have an access to the following options:
Edit Profile Here you can modify your account details
Change password On this page you can change your password
Usage Report You can view the detailed account usage data within your account and export this data to Excel. The activity and usage data includes the number of surveys created, number of respondents participated in your surveys and other. Just click the Usage Report button from the My Account page and indicate the time interval to view the usage statistics.
Default contact manager Select default contact manager from the list of contact managers available. Selected contact manager list will be displayed by default when you switch to Contacts tab and pre-selected for survey launch and publishing on a Portal. Default contact manager can be changed at any moment.
This feature will become available once several contact managers have been created.
Security Settings