We encourage our users to upgrade their browsers and maintain regular updates to ensure the optimal performance of Form.com and Key Survey.
The use of any web browser not listed in the table may limit the performance and functionality of the platform.
All Form.com and Key Survey users must have Cookies and JavaScript enabled (all modern browsers have cookies and JavaScript enabled by default).
We have put together some helpful information about the supported browsers according to the operating systems (OS).
Our Dashboards feature has its own requirements: some browsers that support our online platform, cannot be used for the Dashboards.
Also, in the table below information for each browser is divided for three categories of users:
- Application user has an active Key Survey / Form.com account with permissions to manage forms and reports, as well as managing other users' access to the platform.
- End user is a person who is provided with a direct link to participate in a survey or form.
- Portal user is a type of end user who is given access to a special web page (the Portal) in order to participate in multiple forms and surveys.
Nearly all of the end user functionality is available in mobile web environments, such as the iPhone's and other mobile embedded browsers.
Browser per OS | User categories | Dashboards compatibility | ||
|---|---|---|---|---|
| Application user | Portal user | End user | ||
| Microsoft Edge (Windows 10) | latest version | latest version | latest version | latest version |
| Internet Explorer | version 11.0 and later | version 11.0 and later | version 11.0 and newer | not supported |
Google Chrome (for macOS and Windows) | latest version | latest version | version 49 and newer | latest version |
Google Chrome (for iOS, iPadOS and Android) | latest version | latest version | latest version | latest version |
| Mozilla Firefox | latest version | latest version | version 47 and newer | latest version |
| Opera | latest version | latest version | latest version | latest version |
| Safari (macOS) | latest version | version 8.0 and newer | version 8.0 and newer | latest version |
| Safari (iOS) | version 12.0 and newer | version 12.0 and newer | version 12.0 and newer | latest version |
| Safari (iPadOS) | latest version | latest version | latest version | latest version |
| Android Browser | OS v 5.1 + | |||
Internet Explorer is not supported by the Dashboards features; we recommend using Google Chrome for Dashboards instead.
Since March 2018, we have stopped supporting version 8.0 of Internet Explorer on Windows XP.
Since September 2017, we have stopped supporting version 8.0 of Internet Explorer for all private label accounts.
Please contact our Support team if your browser is not listed in the table or if you have any additional questions about browser compatibility.
If you use our Mobile App (Form.com Mobile or Key Survey Mobile) which collects data offline, you may review the compatible devices and supported OS here.