To activate your enterprise application, enter the license key on the License page.
This is a unique key which is provided along with other installation materials. When you log into the application for the first time you are automatically redirected to this page.
Enter your license key and click the Activate button. If your license key is accepted, the current license status will be updated on the right side of page.
Current users can request license upgrade or extension from their account representatives. To update the license key click the license link at the very top of an administration account, and repeat the steps mentioned above.
Add New Account
New user accounts can be created directly from your administration account.
- Click the Add New button.
Enter user's details in the pop-up window and click Sign Up.
An account will be created once the registration form is filled out. The user should receive a registration confirmation email with login credentials.
Go back to your administration account and search for this newly created user. You can change the user's settings if necessary from the administration > user edit page. For example, you can turn a single user into multi-user or multi-access account there.
User Account Administration
Searching for User Accounts
Access the User Search Screen by logging into administration account.Click here for more details:
All the User Property Fields are searchable. Enter user data into any field to locate the user account you wish to edit. See the table below for descriptions of each user property field.User property fields:
The unique number of the user in the system. The email address of the user. Login The user login name. Survey ID The unique number of the user survey. First Name The user's first name. Last Name The user's last name specified in the account. Company The company name specified in the user account. Phone The phone number specified in the user account. City, Country The residence information. TypeThe dropdown box allows you to select the user type:- Any;- Single User;- MultiUser Admin;- WebPoll;- Plan Template;- Multi-Access;- SubUser. Sign UpThe Sign Up field. The sampling includes those accounts with the Sign Up dates limited to the rangespecified in the From and To fields. Expiration The Expiration field. The sampling includes those accounts with the Expiration dates limited to the range specified in the From and To fields. CreditsThe quantity of the remaining user credits. The sampling includes accounts with credits more or equal to the number specified in the From fieldand less or equal to the number specified in the To field. Status The dropdown box allows you to filter accounts by the following status: Any, Active, Locked.
- Click Search to begin the user account search.
- Click Clear to clear the data out of all fields.
- Search results are returned and display the associated properties for all users that match the search criteria.
- If the user account is a sub-account, the unique ID number of the master account displays in the Master ID column. This number is hyperlinked and clicking it allows you to enter the application through the master account login.
If you type 'partial data' into a search field, all results that contain that data excerpt (in that specific field) are returned. This is true on all search fields excluding the Survey ID field.
ExampleIf you enter "yahoo" in the Login field, all user accounts containing this domain name in their logins are returned in the search results.
- If you enter the number in the Survey ID field, only the user account tied to this survey is returned.
If you leave all the fields blank, the entire list of user accounts is returned in the search results.
Editing User Accounts
- Once you have located the user record you wish to edit, click the User ID link to open the user record.
- Within the user record, you can edit the Login, account expiration dates, credits and User Type.
- Account password can be changed from that particular account by users themselves from the My Account page. It can be also reset by clicking the Reset Password button when editing user account, thus the notification email with a temporary password will be automatically sent to the email address associated with this account.
Use the Back and Next buttons to browse through all accounts in your workgroup.Editable fields:
Properties Notes Login Must be unique record throughout the system. Login Expire The date must follow the year-month-day standard. Eg. 2004-05-23. Add/Remove Credits You can add or remove credits by placing the amount to add or remove in this field. A negative amount will remove credits. URL Suffix You can enter a suffix that will be used in all survey links of this account. User TypeUse this dropdown box to set the user type.Sub-accounts for Multi-User and Multi-Access accounts should be created within these accounts by account holders themselves.User Types: UserType Description
Users can design, edit and distribute surveys and forms, view reports. Multi-User AccountUsers can work on their surveys and forms and also manage other single user accounts (sub-accounts). Multi-Access Account Users can work on their surveys and forms, create and manage sub-logins (sub-accounts) to their accounts. An owner of the multi-access account can manage access levels for each sub-login or a group of sub-logins. Sub-accounts Shows number of sub-accounts for Multi-User and Multi-Access.
- Click the Show Rights button to display all of the features which can be activated for the account. Click the Hide Rights button to collapse the list.
- Activate and deactivate the features by clicking on the corresponding check boxes.Click here for more details:
Copy Surveys Between the Accounts
- Click the Show Details button to display the feature that allows you to copy Forms/Surveys from other accounts, remove Forms/Surveys or restore previously deleted Forms/Surveys. Click the Hide Details button to hide this feature.
Please note, that the Show details button is displayed only if support access is granted for account where the survey is stored.
- From the Select Survey dropdown box select the Form/Survey you wish to copy.
- Enter the User ID of the account which the Form/Survey will be copied to.
- Click the Restore button, to restore previously deleted Forms/Surveys from that account.
- Click the Remove button to completely remove a Form/Survey from the account.
- Once you have finished editing, click Save to apply changes.
This is a list of features, their descriptions and where in the form/survey application these features are used.
Allows the user to create the 3D Matrix question type.
Allows the user to add a header and footer to a Survey.
Survey Header Survey Footer
Allows the users to create an address book. This feature is useful for sending out surveys to email distribution lists.
Email Survey Using Address Book
This option activates Advanced Logic which is used to make flexible survey structures.
Edit Question Logic
This feature allows showing or hiding answer choices based on the specified condition.
Allows the user to customize the ‘From’ email address for the launch, reminder and report emails.
Allows the user to perform anonymous survey distribution.
Allows selecting the answer layout vertically (down) or horizontally (across) when adding or editing the specific multi-choice question.
Allows attaching files and emailing their link to the survey/report or survey/report itself to the respondents.
|Audit Log||Allows to download audit log from the My account page. Audit Log is an Excel spreadsheet containing the information about the activity within account for the last 30 days||My Account|
Allows importing additional respondent information along with their email addresses. This enables the option to pre-populate question responses (fill in responses automatically). It is available if the ‘Bulk Email’ feature has been activated.
Format Data File
Allows removing the Back button from the survey page.
|Block Emails||When this right is activated, and user tries to launch the form/survey or send a report via e-mail, he or she will see the pop-up message with the following text: "Due to the spammers abusing our system, we have implemented Phone Verification process. Please check the form below to make sure that your correct phone number is indicated. Our support will contact you promptly. " Users will be asked to enter their phone number and after they submit the form, WorldAPP support will receive Launch confirmation e-mail with users' details and contact user directly.|
|BlockExpirationEmails||When active, this right allows to block sending account expiration emails.|
|BlockRegistrationEmails||When active, this right allows to block sending account registration emails.||Registration emails|
When active, this feature provides the functionality of the next question being dependant on the points scored by the respondent to the previous questions.
Branch on Range Logic
Allows importing a complete database of email addresses that is stored locally on the computer. The corresponding Form/Survey can also be emailed to everyone in this database at the same time.
Email To List
Allows the display of how many respondents accessed your Form/Survey as well a the Click-through count if responses have not been completed .
|CM status update|
If the Contact Manager is used for Panel Management, each time respondents access voting or an email is sent to the user the data in the contact a manager is updated. Such as is this user active? Have the opted out? What's their current panelist score, etc. These updates creates a load on the system. When activated, this right disables this functionality is users are not using the CM for Panel Management.
Enables common plugins for the user account.
|Concurrency Block||When activated, this right allows to work within the same account in different sessions(browsers, computers, etc.)||Account administration|
Activates Contact Manager for the user account.
Copy Surveys with Reports
Allows to copy surveys with reports when designing survey by editing an existing survey with the help of “Copy with Reports” check box on the Design Survey page.
Copy Surveys with Results
Allows to copy surveys with results when designing survey by editing an existing survey with the help of “Copy with Results” check box on the Design Survey page.
Correct XML Scales
By default values for the XML export start from 0. If enable this feature values will start from 1.
|Crosstab/Group Chart||Allows creating Cross Tables and Group charts in reports.||Report|
Allows modifying the domain name in survey or report URL.
Allows to changing the survey layout manually if none of the predefined color schemes are suitable with the help of Custom Colors Layout editor.
Enables custom plugins for user account.
Custom Survey Buttons
Allows uploading your own survey buttons (Next, Back and Submit) from the Layout page.
Allows creating custom rank scales as well as edit or delete any of them.
Rate Items, 3D Matrix
Allows customizing the formats which can be used by the respondent while answering questions with a pre-format option.
Customize text format
Use this feature to activate custom dashboard within the account for QlickView reporting.
This feature allows adding custom tabs to the default dashboard.
|Disable item script||For the users that have this right disabled, the system should strip out all 'script' tags from any survey/form element||Form/survey customization|
|Disable emails security|
When this right is enabled, emails sent from this Account will not be signed with DKIM signature and will be sent through the second queue for not signed emails via SMTP for not signed emails.
This feature allows the sending of email invitations (during bulk distribution), to respondents with the same email addresses. This feature also assigns a unique code to each respondent (in the data file), so you can distinguish survey results and other attributes from the file for AutoFilling.
Email Survey To List
Format Data File
Allows editing respondent data.
Report by respondent
The education package feature allows the user to set a time limit for filling out surveys and provides a view of the total score for each respondent in the report, when the answers have been supplied with point values.
Launch Survey Branch on Range
|EmailLimit||Sets a limit on the number of emails allowed to be sent from particular account.|
This is an email that is sent to respondents whose email addresses are in the survey Incompletes list.
Allows to email the report or attach the report to an email.
|Enable E-forms||Enables custom forms for user account.||Email Report|
Enables high-level enterprise plugins for user account.
Export Unique Survey URL
Allows exporting the unique survey URL of each respondent along with their results into Excel.
Export to Excel
Export to XML
Allows exporting your survey to XML by clicking the ‘Export to XML’ button on Survey Home page.
|Export to SPSS||Allows exporting reports to SPSS.||Report export|
This feature allows the user to apply complex filtering to the report, such as filtering on text, email address, date, etc. The user can also specify which responses to display in the report results.
Filtering Uses Wildcard
This feature is used along with Filtering feature and widens its capabilities to using wildcard characters.
Filtering Uses RegExp
This feature is used along with Filtering feature and widens its capabilities by using regular expressions for filtering results.
Filtering uses fulltext
In addition to complex filtering enables fulltext option for advanced text filtering.
Formula in text and images in reports
This feature allows the user to create and insert formulas into the text of the report elements.
Text and images
Exports the report to an FTP server automatically only once or on a scheduled regular basis.
|GateKeeper||Control over the launch of forms/surveys created within the sub-account.||Form/survey distribution|
|Heavy launch||If this check box is selected, the user account will be not checked up for heavy launch index by the system. The check box is not selected by default.||Form/survey distribution|
The import response feature allows the user to upload responses from a CSV file into a survey.
Launch Survey Upload Responses
Image Align L/R
Allows setting the alignment of the image (left, center, right) in top position and add arrows (Up Left, Bottom Left, Up Right, Bottom Right).
Allows positioning the image (left, top, right) relative to question text.
Import from file
Allows designing a survey by importing a delimited data file.
Design New Survey
Allows selecting the language for the pop-up alerts and to design a survey in different languages.
Allows specifying the way the information about responses to specific questions will be displayed in the online report.
|Linear Form||Allows to create linear forms within particular user account.||Form/survey creation|
|Live Chat||Activates LiveChat for participant account.||Support|
|LogoFree||Allows to remove the "Powered by KeySurvey" and "Powered by Form.com" logo from the form/survey and report pages.|
Enables the possibility to track the delivery of email messages from the Email Results page.
Allows navigating through the account pages using the dropdown box.
Survey and Report Editing Pages
|New Portal||Activates New Portal for particular account.||Form/Survey|
One Touch Script
This feature navigates respondents to the next page, upon selecting one of the radio buttons.
Open in WorldAPP Analytics
Allows to synchronize Form.com/Key Survey data with the WorldAPP Analytics Reporting tool
|Offline||When activated, allows CM users to access Offline portal and Mobile app||Mobile app|
|Paid||A flag that is set on the account after user's payment.||User administration|
Allows filtering the addresses according to the results of the selected surveys.
Activates Participant Portal within the account where users can fill out and submit all surveys intended for them or on behalf of other respondents.
Allows to protect the surveys with individual passwords.
Password Protection Format Data File
Allows to convert surveys to PDF format.
|Portal Single Sign On||Allows to use Single sign on functionality for logging to the Participant portal.||Participant portal|
Allows to use the ‘Skip with alert’ option. If respondents do not answer the question with the ‘Skip with alert’ option and submit the survey, they will be prompted to answer it but still they can skip it.
Allows to use the ‘Compare one against another’ question type.
Allows the input of comments to the survey respondent results.
Edit Questions Summary Report
Allows designing profile surveys for Common-Password survey protection.
Common-Password Survey Edit Questions
Question Analisys Code
This feature is used for statistic analysis purposes
Optional Question Features
Allows displaying question answers in random order.
Edit Single Question
Allows displaying the questions in random order.
Allows redirecting respondents to the necessary website after they have submitted the survey.
Allows to use regular expressions to create custom formats.
Customize text format
Allows a report viewer to add filters to the report online.
Report Rules Summary Report
Allows filling in the fields for ‘Reply’ address and undelivered emails.
Allows expanding text responses in the online report. It can be activated from the ‘Customize Report’ page.
Report Items Summary Report
Allows attaching a report logo.
|Report to PDF||Allows to export summary report to PDF.||Report|
When activated, allows to see the changes that the users were making to form responses along with the name/ID of the user and the time the change was made.
Allows showing the response rate % (which is total number of completed surveys multiplied by 100 and divided by total number of completed and incompleted surveys) in the ‘Completed’ column in parentheses.
Allows launching a survey through the SalesForce application.
|Salesforce APEX||Marker that this user has been created from Salesforce|
Allows searching surveys by survey name, title, introduction or survey ID.
Section 508 Support
Enables Section 508 support for user account.
Allows securing all collected data by encrypting it.
Allows creating a table or graph to show results of share calculation in online report and PDF.
Gives the user an option of allowing respondents to view each others results.
Allows creating a table or graph to show results of significance testing in an online report.
|Sort respondents by start date||Allows sorting the reports by date the respondents started to take the survey.|
|Survey 360||Allows to create 360 survey within user account.||Survey creation|
|Survey MetaData||Allows to use meta data for form/survey customization within user acocunt.|
Allows applying statistical quantities to survey results.
|Tasks||Activates Task functionality for particulart account.||Tasks|
This feature allows the user to add time series tables and graphs to the report.
Report Questions Time Series Graph
Unique Export Plugins
Enables unique Export Plugins for user account.
Allows user to add unlimited number of contacts to the Contact Manager.
|Unlimited PDF||When activated, allows to export report to PDF even if they consist of more than 3000 pages.||Report|
URL ID append. This feature allows the user to apply a suffix to the survey URL.
Launch Survey URL Suffix
|EvoPDF export||Uses EvoPDF technology for form/survey export to PDF.|
|EvoPDF report export||Uses EvoPDF technology for form/survey report export to PDF.||Report|
|XXX in Report||Allows to hide the results for questions with less than X responses. If there are less than X responses to a certain question they will be displayed as XXX in the Summary Report mode.||Report|
Allows receiving emails or sending them to the respondents or to any other email addresses when a particular response is selected.
|Survey without table||Replace the "table" elements to the "div" in a survey CSS code.||Form/Survey|
As an administrator, you can track user's statistics and action data, such as the number of surveys created, number of credits used, number of responses per all surveys and others.
- Search for a certain account to see the statistics report.
Click on the user ID hyperlinked number to open Edit User Account window.
Click the Usage Report button.
Set the From and To report dates to set the time interval to see the account statistics.
Select the option to group statistics records by and click the Ok button.
Data is grouped by the selected period and one more column that shows the total number per each record is added at the end of the table.
Click the Export to Excel button to export the data to Excel and analyze it externally.
On the Security Setup page, you can set up the security regulations and manage the password settings for all account types. Using this administration resource, you can adjust the security policy of the account access, reset the passwords, deactivate and reactivate the accounts.
To access the security settings you need to log in the administration account and click the Passwords button.
This page provides the possible security settings:
- User passwords expire in Allows you to manage the password validity term.
The supported options are:
- Never Expires (by default);
- Expires in .. days (The value must be between 0 and 365).
- Enforce password history Enables you to determine the number of unique new passwords that have to be associated with a user account before an old password can be reused.
The possible options are:
- Is not logged (by default);
Password complexity requirement This security setting requires the password to meet the complexity requirements.
The possible options are:
- Alpha characters (any case)
- Uppercase and lowercase alpha characters
- Non-alphanumeric characters.
To satisfy the needed complexity level these options can be combined.
Minimum password length. Enables you to set the minimum password length.
The supported options are:
- Not Limited (by default);
- At least N characters (The value must be between 0 and 16).
- Account expiration requirement. Allows you to limit the term the account can stay idle.
The possible options are:
- Never expires (by default);
- Expires if idle for N days (The value must be between 0 and 365).
- Account lockout policy. This setting disables a user account if an incorrect password is entered a specified number of times over a specified period.
You may set the following option:
- Do not lock accounts (by default);
- Lock accounts for N minutes after N invalid attempts (The value must be more than 0 for minutes and between 1 and 10 for attempts).
Password complexity settings can be configured for:
- Self Hosted accounts
- Private Labels
- Branded accounts with Enterprise admin. Enterprise admin is an option in Branded account setup
- SaaS users and Branded accounts without Enterprise admin will have the same Password Complexity settings, set up in Key Survey admin account.
Template account is a system account that is used to create and store survey and question templates, as well as custom themes. Later they can be used in regular and workgroup accounts by regular users.
The default template account name that goes with your installation is "template".
When you log in to the template account you will see the list of folders that contain default template surveys, CSS templates and question library available for your regular users.
Creating Survey and Question Templates
Survey templates are available for all accounts within your environment and are used for quick survey creation. They are divided into categories and contain list of commonly asked questions depending on the category they belong to. Users that create new survey using templates can then customize newly created surveys within their personal accounts by adding new questions, deleting or editing predefined questions.
To add new survey template:
Click the New Survey button from the Surveys home page of the template account.
Select the 'From Scratch' option to create survey template by adding questions manually.
Select the 'Use a Template' option to create survey template by customizing existing template.
Give unique name to your survey template.The Survey name will be displayed to the other users when they create survey from templates
Select the category you want to create survey for. Use the Templates section to add survey template or section to add current survey questions to the library for public use.Click here for more details:
Click the Save button.
Add as many questions to your survey as you need and proceed with other survey design procedures if necessary. Now your survey template or questions from the Question Library are available for all users.
By default all template surveys and questions from the Question Library are organized within different categories. On the Template Management page you can customize these categories or add new ones.
Click the Manage Categories link at the left top of the template account Surveys/Forms home page.Click here for more details:
If your installation is an Form.com application, use the Forms Templates and Form Library options to customize the categories. Otherwise use the Templates and Question Library options.
Select the category you want to edit and click the Edit Category button.
Edit category name and assign group where this category should reside. You can also number category by typing its number. The check box available next to the numbering field shows or hides the category from the templates list.
Click the Save button to apply changes.
Go back to customize other template account properties.
Along with the survey and question templates you can create CSS templates(themes). They can later be used by regular users to improve survey design and appearance from the Layout page.
- Create new survey from scratch or use available template. Follow the default survey design steps.
Go to the survey Layout page.Click here for more details:
Select the Custom Themes category from the Category pane in the left and click the Rename button to customize existing categories.
Click the New button to create new custom category.
Click the New Theme button to add new theme template.
When this is done, regular users will be able to use CSS templates and apply them to their surveys within just a few steps.